Nollywood filmmaker Funke Akindele has criticised Air Peace after passengers, including elderly travellers, were left stranded for nearly 10 hours at London’s Gatwick Airport without their luggage, accommodation, or clear communication.
Taking to X on Friday, Akindele described the situation as unacceptable, alleging that passengers had been waiting since about 6:30am after being informed that a bird strike caused the disruption.
“Air Peace, this is unacceptable. Passengers (including elderly people) have been stranded since 6:30am at London Gatwick Airport with no proper communication.
“After hours of delay, we were told there was a bird strike and promised a hotel. Hours later, people are still sitting at baggage claim hungry, exhausted, and without their bags,” she wrote.
In a follow-up post accompanied by a video from the airport, she said the situation had worsened, noting that passengers were still without luggage or hotel arrangements hours later.
“Air Peace, what is going on? Since 7am at London Gatwick Airport and it’s almost 4pm — no bags, no hotel, no proper updates. Passengers are stranded. People are tired and hungry. Release the luggage and take care of your passengers NOW,” she added.
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Prompt News reports Air Peace responded to her complaint, expressing regret over the situation and attributing the delay to operational challenges beyond its control.
“Such actions are never intentional as we prioritise safety and operational efficiency, and while we strive for on-time departures, certain factors beyond our control can sometimes cause delays,” the airline said.
It also assured that efforts were ongoing to assist affected passengers and urged them to remain patient.
As of the time of filing this report, there was no confirmation that passengers had received their luggage or hotel accommodation.
