By Tony Obiechina, Abuja
The Director General of that Bureau of Public Enterprises (BPE), Mr Ayodeji Gbeleyi, says the agency is committed to delivering on its mandate, and to uphold it’s core values of integrity, transparency, accountability and professionalism.
According to him, this has become necessary, in order to meet and exceed expectations and fully align with Mr. President’s Renewed Hope Agenda, adding that “our achievements must indeed go “Above and Beyond the common level of service.”
The Director General made this commitment in his opening remarks during the BPE SERVICOM Day Symposium held at it’s head office in Abuja on Tuesday.
He said, ” the Bureau is committed to delivering on its mandate, and we pledge to uphold our core values (Integrity-Transparency, Professionalism, Accountability, Result-Orientation and Teamwork (I-PART)), which are aligned with the goals of SERVICOM.
“As the Director-General of the BPE, I am committed to upholding the mandate of SERVICOM, ensuring that we continue to deliver quality service to both internal and external customers of the Bureau for better results and greater impact’.
Speaking on the Symposium titled “Impact of Attitudinal and Behavioural Ethics in the Workplace.”, the Director General noted that “in today’s dynamic business environment, attitudinal and behavioural ethics in the workplace play a pivotal role in shaping organizational culture, driving employee engagement, and fostering trust among stakeholders. These ethics help to create a positive and productive work environment”.
Continuing, he said, “If we are to achieve success in our various endeavours and contribute meaningfully to national growth and development, there is no better time to discuss a topic of this nature than today. The impact of these ethics can be far-reaching, influencing employee behaviour, organisational culture and overall service excellence”.
Mr Gbeleyi said the official theme for the 2024 SERVICOM Customer Service Week, “Above and Beyond.”, highlights the importance of frontline service providers, emphasizes team spirit within the workforce, and underscores its positive impact on the Bureau, adding that “more importantly it raises awareness of the value of excellent customer service in our operations”.
He commended the SERVICOM Unit of Bureau for driving its Service Delivery Initiatives as reflected in its various activities, including:
*Periodic use of surveys to assess customer satisfaction with services rendered by the Bureau;
*Regular scrutiny and review of our internal processes to identify areas for improvement;
*Consistent implementation of our Service Charter;
*Quarterly meetings of the Bureau’s SERVICOM Representatives to ensure that service delivery issues are identified and addressed effectively;
*Regular training programmes for all staff, as well as knowledge sharing sessions to sensitise staff on their roles and responsibilities with regards to service delivery;
*Deployment of electronic registers at the BPE Reception Areas and CCTV to monitor staff punctuality, capture visitor details, and track movement within the premises for security purposes;
*Maintenance of quality ambience at the reception areas for the comfort of guests and visitors;
*Maintaining high standards of cleanliness and quality in the staff Canteen; and
*Ensuring that the entire environment and facilities are always kept in top condition consistent with best practices in Health, Safety and Environmental (HSE) standards.
In her remarks, the National Coordinator of SERVICOM, Mrs Nnenna Akajemeli highlighted the importance of the initiative in a Woking environment adding that in SERVICOM “we rate services on 5 key parameters – Service delivery, Timeliness, Information dissemination, Professionalism and Staff Attitude.
“Staff attitude plays a crucial role in shaping the workplace environment and overall organizational success. Do stakeholders receive equal treatment or are there preferred stakeholders? A positive attitude among employees fosters collaboration, enhances communication, and promotes a culture of respect and support for staff, and stakeholders”, she noted.
Highlight of the symposium was a presentation on the Impact of Attitudinal and Behavioural Ethics on the Work placeby Dr Emeka Okengwu, a renowned development and management expert.
