Nigeria’s leading financial institution, Zenith Bank, has reassured its customers of improved services following recent infrastructure upgrades.
Prompt News reports that customers of Zenith Bank have been outraged by their inability to carry out transactions via online banking.
Many customers have therefore taken to the various social media platforms to express their frustrations in the last four days.
But, in a message posted on Thursday, the bank apologised for the service disruptions experienced across its e-channels during the upgrade period.
The bank clarified that the glitches were a result of routine information and technology maintenance, which is essential for optimizing service delivery.
Zenith Bank emphasized its commitment to ensuring 100% uptime, stating that it takes this responsibility “very personally” and continuously allocates resources to maintain uninterrupted service availability.
In the statement, the bank expressed its sincere apologies for any inconvenience caused to customers during the upgrade process, highlighting that the information technology enhancements are designed to improve the quality of service for its esteemed clientele.
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